Returns Policy

Returns

If you wish to return products purchased from Sky Fencing Ltd, you must inform us within 14 days from the date of delivery. All returned goods must be unused, in their original condition, and accompanied by proof of purchase.

Please note that we cannot accept returns on bespoke products, custom-cut timber, special-order items, or clearance stock.

A handling fee of 10% of the value of the returned goods will be charged. Customers may return items directly to our Wickford yard. Alternatively, Sky Fencing Ltd can arrange collection, for which a delivery charge will apply based on your location.

All returned items must be inspected upon delivery, and the condition confirmed by signature.

Refunds

Once we receive and inspect your returned goods, we will process your refund within 5-7 business days. Refunds will be issued via the original payment method.

Damaged or Faulty Items

In the unlikely event your items arrive damaged or faulty, please notify us within 12 hours of delivery by calling or emailing our customer service team. We may require photographic evidence of the damage to facilitate a replacement.

Cancellation Policy

At Sky Fencing Ltd, we understand that plans can change unexpectedly. To ensure we can manage our schedule efficiently and fairly, we ask that any order cancellations be made at least 24 hours in advance of your scheduled delivery.

If a cancellation is made within 24 hours of the expected delivery time, a 10% cancellation fee will apply.

This policy helps us provide reliable service to all our customers. We appreciate your understanding and look forward to working with you

How to Arrange a Return

To initiate a return or discuss any issues regarding your delivered items, please contact our support team:

• Phone: 01268574433
• Email: sales@skyfencing.co.uk

We recommend retaining your receipt and order confirmation emails until the returns process is complete.