This Privacy Policy explains how Sky Fencing Ltd collects, uses and protects your personal information.

Sky Fencing Limited is a company incorporated in England and Wales, with its registered office at Dutch House Nursery, Runwell Road, Wickford, Essex, SS11 7PS.

Your privacy is important to us, and we are committed to protecting your personal data.

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Information We Collect

We only collect personal information when necessary to provide our services. This may include:

• Name
• Address
• Email address
• Telephone number
• Payment details

This information is typically collected when you place an order, contact us, or use our website.

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How We Use Your Information

We use your personal information to:

• Process and fulfil your orders
• Arrange delivery of goods
• Provide customer support
• Communicate with you about your order
• Prevent fraud and ensure security

We only collect and use your data where necessary and in a lawful manner.

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Incomplete Orders & Saved Baskets

If you begin placing an order on our website but do not complete the checkout process, we may securely retain the information you have entered, including your contact details and the contents of your shopping basket, for a limited period.

We use this information solely to:

• Help you continue your order if requested.
• Provide assistance if you experienced difficulties during checkout.
• Contact you about your incomplete order where we believe it may be helpful.

We do not use abandoned basket information for unrelated marketing purposes, and any follow-up communication is intended only to assist you in completing your purchase or answering any questions you may have.

Saved basket information is retained only for a limited period before being securely removed in accordance with our data retention practices.

Sharing Your Information

We do not sell or trade your personal data.

However, we may share your information with trusted third parties where necessary to complete your order, including:

• Delivery services
• Payment providers (such as Stripe)
• Review platforms (to request feedback)

We may also share information where required by law.

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Data Security

We take appropriate measures to protect your data from unauthorised access, loss or misuse.

Your information is stored securely using commercially acceptable safeguards.

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Data Retention

We only retain personal data for as long as necessary to provide our services and meet legal or accounting obligations.

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Your Rights

You have the right to:

• Request access to your personal data
• Request correction of inaccurate data
• Request deletion of your data (where applicable)
• Object to how your data is used

To exercise any of these rights, please contact us using the details below.

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Cookies

Our website uses cookies to improve your browsing experience.

Cookies help us:

• Remember your preferences
• Keep items in your basket
• Understand how visitors use our website

Cookies may be session-based (deleted when you close your browser) or persistent (stored for a longer period).

You can control or disable cookies through your browser settings.

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Third-Party Services

We use trusted third-party providers to support our website and services, including:

• Payment processors (e.g. Stripe)
• Analytics tools
• Review platforms

These providers only receive the information necessary to perform their role.

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Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

Email: sales@skyfencing.co.uk
Phone: 01268 574433

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Updates to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page.