Delivery Information

Sky Fencing Ltd delivers fencing, timber, concrete products, garden machinery and landscaping materials throughout Essex, London and surrounding counties.

Most fencing and landscaping orders are delivered using our own fleet of delivery vehicles, allowing us to deliver directly to homes, trade customers and commercial sites across our delivery area.

This policy explains how our delivery service works, including delivery areas, delivery charges, kerbside delivery, access requirements, machinery deliveries and what to do if there is an issue with your order.

Delivery Areas

We currently deliver within approximately 75 miles of our Wickford depot:

Sky Fencing Ltd
Wickford
Essex
SS11 7PS

Delivery charges are calculated automatically at checkout based on your delivery postcode and order value.

Our delivery area is split into postcode zones. Areas closer to our depot usually have lower delivery charges, while areas further away may have higher charges due to the additional distance, fuel, driver time and route planning required.

If your postcode is not accepted at checkout, please contact us before placing your order. We may still be able to provide a delivery quotation depending on the order size, location and availability of suitable delivery routes.

Standard and Extended Delivery Areas

Zones 1 to 7 cover our main delivery area.

Zones 8 to 10 cover extended-distance delivery areas. Due to the additional distance from our depot, free delivery is not available in Zones 8, 9 or 10.

A minimum order value of £200 including VAT applies to Zones 8 to 10.

Please note: Free delivery is not available in Zones 8, 9 or 10 due to the extended distance from our depot.

A minimum order value of £200 including VAT applies to Zones 8 to 10.

Your delivery charge will be shown clearly at checkout before payment is made.

Delivery Zones

The postcode zones below are used to calculate delivery charges at checkout.

Zone 1: SS6, SS11-SS12, SS14, CM11

Zone 2: SS0, SS4-SS5, SS7-SS9, SS13, SS15-SS17, CM2-CM3, CM12-CM13, CM92

Zone 3: SS1-SS3, SS18, CM0-CM1, CM4-CM5, CM9, RM11, RM15-RM18

Zone 4: CM8, CM14-CM15, RM1-RM3, RM7-RM8, RM12-RM14, RM19-RM20, IG3

Zone 5: RM4-RM6, RM9-RM10, CM6-CM7, CM16-CM18, CM22, CM77, IG2, IG5-IG6, IG11, E6, E13, E16

Zone 6: CM19-CM21, CM23-CM24, IG1, IG4, IG7-IG10, E1, E1W, E2-E3, E5, E8-E9, E14-E15, E18, E20, EC1-EC4, SE1-SE3, DA1-DA9, BR1-BR3, WC1-WC2

Zone 7: BR4-BR8, DA10-DA18, E4, E7, E10-E12, E17, CR0-CR9, CO1-CO10, SE4-SE19, N1-N9, NW1, SW1-SW6, W1-W3, EN1-EN10, WD23, RH1-RH10, AL1-AL8, LU1-LU5, HP1-HP6

Zone 8: CO11-CO15, EN11, N10-N15, NW2-NW7, SE20-SE27, SM1-SM6, SW7-SW13, W4-W10, KT1-KT3, ME1-ME5, SG1-SG3, RH11-RH14, AL9-AL10, LU6-LU7, HP7-HP16, WD3-WD7, WD17-WD19, WD24-WD25

Zone 9: CO16, KT4-KT24, ME6-ME20, N16-N22, TN1-TN16, SE28, SG4-SG14, SM7, SW14-SW20, NW8-NW11, W11-W14, HA0-HA9, TW1-TW11, UB1-UB11

Zone 10: CB1-CB25, MK1-MK46, GU1-GU35, SL1-SL9, TN17-TN40, TW12-TW20, IP1-IP33, SG15-SG19, HP17-HP23, HP27, PE19, PE27-PE29, CT1-CT13, CT16-CT21

Contact Us

If you are unsure whether we deliver to your area, or if your address has access restrictions, please contact us before placing your order.

Our team will be happy to confirm whether delivery is possible and advise on any special requirements.

Order Changes After Purchase

Please check your order carefully before completing checkout.

Once an order has been placed, we are unable to add, remove or change items on the order. If you require additional products after placing your order, a new order must be placed separately.

Delivery addresses cannot be changed once an order has been placed. Customers are responsible for ensuring the delivery address, contact details and order details are correct before payment is made.

If you notice an error after placing your order, please contact us as soon as possible. While we will always try to help where possible, changes cannot be guaranteed once the order has entered our picking, preparation or delivery process.

Delivery Lead Times

We aim to deliver orders as quickly and efficiently as possible. Delivery lead times can vary depending on stock availability, order size, product type, delivery postcode, seasonal demand, route planning, supplier availability, weather and road conditions.

Most orders are scheduled once the goods have been picked, prepared and allocated to a suitable delivery route.

If your order contains items that are out of stock, made to order, supplied directly from a manufacturer or require additional preparation, delivery may take longer.

Any delivery dates or timeframes shown on our website are estimates only and are not guaranteed.

Delivery Scheduling

Once your order is ready for dispatch, our team will schedule delivery based on the next available route to your area.

Where possible, we will try to accommodate preferred delivery dates, but this cannot always be guaranteed. Larger orders, bulky products and extended-distance deliveries may require additional planning.

Deliveries usually take place between 6:30am and 7:00pm.

Due to traffic, weather, route changes and other circumstances outside our control, we are unable to guarantee an exact delivery time.

Delivered by Our Own Fleet

Most fencing, timber, concrete and landscaping orders are delivered using our own 3.5-tonne dropside vehicles.

Using our own vehicles allows us to deliver directly to residential properties, trade customers and commercial sites. However, customers must ensure that the delivery address is suitable for this type of vehicle.

Please contact us before placing your order if your address has restricted access or may be difficult for a delivery vehicle to reach.

Vehicle Access Requirements

Before placing your order, please make sure suitable access is available for our delivery vehicles.

You must inform us before delivery if there are any access restrictions, including narrow roads, low bridges, weight restrictions, parking restrictions, red routes, private roads, gated entrances, overhanging trees, steep or unsuitable driveways, limited turning space or roads unsuitable for delivery vehicles.

If access is unsafe, unsuitable or restricted, our driver may be unable to complete the delivery.

If a delivery cannot be completed because we were not made aware of access restrictions, a redelivery charge may apply.

Kerbside Delivery

All deliveries are made on a kerbside delivery basis.

This means our driver will unload your order to the nearest safe and reasonably accessible location at the delivery address. This is usually a driveway, front garden or another suitable area close to the roadside.

For health and safety reasons, our drivers cannot carry materials through houses or buildings, through side gates or narrow access routes, over walls or fences, into rear gardens, up or down steps, across long distances or to the final installation location.

The final unloading location is at the driver’s discretion and will depend on vehicle access, product weight, ground conditions, safety and space available at the property.

Heavy and Bulky Products

Many of our products are large, heavy or awkward to handle. This includes fence panels, concrete fence posts, concrete gravel boards, timber posts, railway sleepers, bulk timber, post mix and landscaping materials.

Our drivers will unload your order where it is safe and practical to do so.

For large, heavy or bulky orders, we may require a suitable person to be present at the delivery address to assist with unloading. If we confirm that assistance is required, the customer must ensure that the agreed person is available at the time of delivery.

If assistance has been agreed or required and nobody is available to help unload when our driver arrives, we may refuse delivery on safety grounds.

Where delivery is refused or cannot be completed because the agreed unloading assistance is not available, the customer may be charged a failed delivery fee of 20% of the order value, plus an additional delivery charge for redelivery.

Customers are responsible for ensuring there is enough space available to receive and store the goods safely once they have been delivered.

If Nobody Is Home

Where it is safe to do so, deliveries may be completed without anyone present at the property.

If nobody is present, our driver may leave the goods in a safe and suitable location at the delivery address.

Once the goods have been delivered, responsibility for the order passes to the customer.

If there is nowhere safe to leave the goods, access is blocked or delivery cannot be completed, a redelivery charge may apply.

Proof of Delivery

We may use delivery photographs, signed delivery notes, vehicle tracking records and driver delivery records as proof of successful delivery.

Delivery photographs may be taken to confirm where goods were left.

Failed Deliveries

A delivery may fail if the delivery address is incorrect, access is unsafe or unsuitable, the road is blocked, parking is unavailable, nobody is present where attendance is required, the customer refuses delivery, we were not informed of access restrictions or the location is not suitable for unloading.

If a delivery fails due to an issue outside our control, a redelivery charge may apply.

Delivery Restrictions

We may be unable to deliver to locations that are unsafe, unsuitable or not clearly accessible by our delivery vehicles.

This may include fields, allotments, unmade roads, car parks, construction areas without safe access, addresses with no safe unloading point or locations with restricted or unsafe vehicle access.

If you are unsure whether your address is suitable for delivery, please contact us before placing your order.

Delivery Delays

We work hard to complete deliveries on the agreed day wherever possible. However, delivery dates and times are estimates only.

Deliveries may be delayed due to traffic, severe weather, road closures, vehicle breakdowns, supplier delays, stock shortages, staff shortages, high seasonal demand or circumstances outside our control.

We recommend that customers do not book installers, landscapers or other tradespeople until their goods have arrived and have been checked.

Sky Fencing Ltd cannot accept responsibility for any costs, losses or delays caused by tradespeople, installers or other third parties being booked before goods have been delivered and inspected.

Damaged, Missing or Incorrect Goods

Please inspect your goods as soon as possible after delivery.

Any damaged, missing or incorrect items must be reported to us within 48 hours of receipt.

When reporting an issue, please provide your order number, a clear description of the issue, photographs where relevant and details of any missing or incorrect items.

We may be unable to resolve issues reported after this period if the goods have been moved, installed, used, cut, altered or stored incorrectly.

Split Deliveries

Some orders may be delivered in more than one delivery.

This may happen where items are coming from different stock locations, products are supplied directly from a manufacturer, part of the order is temporarily out of stock, machinery or courier items are included, the order is too large for one vehicle or products require separate handling.

Where an order is split, items may arrive on different days.

Machinery Deliveries

Garden machinery orders are delivered separately from fencing and landscaping materials.

Most machinery orders qualify for free next-working-day delivery and are shipped directly from our suppliers or distribution partners.

Delivery times may vary depending on supplier stock levels, product availability and delivery location.

Any estimated delivery times shown on the product page will take precedence over standard delivery schedules.

Where an order contains both fencing materials and machinery products, these may be delivered separately and on different dates.

If you require further information regarding machinery delivery times, please contact our team before placing your order.

Collection Orders

Collection orders are separate from delivery orders.

You will be notified when your order is ready for collection. Please do not travel to collect your order until you have received confirmation that it is ready.

Customers collecting goods are responsible for bringing a suitable vehicle and ensuring the load is safely secured before leaving our premises.

Sky Fencing Ltd reserves the right to refuse loading where we believe the vehicle is unsuitable or the goods cannot be transported safely.